Refund policy

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods.

If you do receive a faulty item, please contact us at dotan@dotan.com.

Returning an item

Cash refunds for products can only be made to the payment card used to purchase the goods.

Returning Goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please contact us if you would like to return your order. Goods must be returned in their original condition, including immediate packaging.